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Reiser (UK) Ltd – Privacy Policy

We are Reiser (UK) Ltd (referred to as we, us and our in this Privacy Policy), with UK establishment number BR001421 and whose UK establishment office address is Maidstone Road, Milton Keynes, Kingston, MK10 0BD, United Kingdom. We are a UK establishment of Robert Reiser & Co., Inc., a company incorporated in the United States under the General Laws of Massachusetts with registration number 04-3198293 and whose registered office address is 725 Dedham Street, Canton, Massachusetts 02021, United States.

The information set out in this Privacy Policy is provided to individuals whose personal data we process (you or your) as data controller, in compliance with our obligations under the Data Protection Act 2018 and the UK GDPR (as defined in the as defined in the Data Protection, Privacy and Electronic Communications Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations SI 2019/419) (GDPR)

This Privacy Policy includes:
  • 1. Data controller details
  • 2. How we collect your information
  • 3. Information we collect and purpose for processing
  • 4. Sharing your information
  • 5. International transfers
  • 6. Retention of personal data
  • 7. Your rights in respect of your personal data
  • 8. Automatic decision making
  • 9. Security
  • 10. Changes to this Privacy Policy
1. Data controller details
1.1 We are the data controller in relation to the processing of the personal information that you provide to us. Our contact details are as follows:
  • 1.1.1 Address: Maidstone Road, Milton Keynes, Kingston, MK10 0BD, United Kingdom.
  • 1.1.2 Email address: web-service@reiser.com (please include “Personal Data Request” in your subject heading to ensure it receives the correct attention).

2. How we collect your information

2.1 Generally, the information we hold about you comes from the way that you engage with us, for example by doing any of the following:
  • 2.1.1 through engaging with us via our website;
  • 2.1.2 if you are a customer or supplier, we may obtain information about you in the course of carrying out due diligence, entering into negotiations and liaising with you in connection with our contractual arrangements.
  • 2.1.3 contacting us offline, for example by telephone, SMS, email or by post; and
  • 2.1.4 interacting with us using social media.
2.2 We may also obtain information from publicly available sources, including public databases, registers and records.
3. Information we collect and purpose for processing

3.1    The types of personal data that we may collect, use, store and transfer about you will depend on the relationship we have with you (e.g. whether you are a customer or visitor of our website). We have set out below the types of information collected together with the purpose and legal grounds for processing.

Customers
Personal data We may use your information for the following purposes, based on the following legal grounds:
  • Contact details such as your name, work addresses, email address or landline/mobile phone numbers
  • Employment information such as your position/title
  • If it is necessary for the performance of our contract or for the purposes of entering into a contract: for the purpose of negotiating and entering into contractual agreements with you, in the course of providing our goods and services and handling any complaints or disputes raised by you. 
  • If it is in our legitimate business interests to do so: for internal record keeping for administration purposes, in order to communicate with you regarding our goods, services and fees (or re any changes to our website or services); for dealing with any complaints or issues raised by you.  
  • Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other legal or regulatory requirements.
  • Payment information such as bank details
  • If it is necessary for the performance of our contract: for the purpose of issuing/receiving payments in the course of providing our goods and services to you.
  • If it is in our legitimate business interests to do so: for internal record keeping for administration purposes, for the purpose of retaining evidence of payment transactions, for insight purposes (e.g. to analyse market trends and demographics in relation to our fees).
  • Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other relevant legal or regulatory requirements.
Suppliers
Personal data We may use your information for the following purposes, based on the following legal grounds:
    • Contact details such as your name, work addresses, email address, landline/mobile phone numbers.
  • Employment information such as your position/title.
    • If it is necessary for the performance of our contract or for the purposes of entering into a contract: for the purpose of negotiating and entering into contractual agreements with you, in the course of receiving goods or services from you e.g. contacting individuals where we need to do so to provide instructions and discuss work involved.
    • If it is in our legitimate business interests to do so: for internal record keeping for administration purposes, for the purpose of communications in relation to establishing a supplier relationship, obtaining evidence of identity of our suppliers, communications regarding the service and fees.
  • Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other legal or regulatory requirements.
  • Payment information such as bank details and transaction history.
    • If it is necessary for the performance of our contract: for the purpose of making or receiving payments in the course of receiving good or services.
    • If it is in our legitimate business interests to do so: for the purpose of enquiring, requesting or purchasing goods or services, for internal record keeping for administration purposes, for the purpose of retaining evidence of payment transactions and for insight purposes (e.g. to analyse market trends and demographics in relation to our suppliers’ fees).
  • Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other legal or regulatory requirements.
Visitors of our website
Personal data We may use your information for the following purposes, based on the following legal grounds:
  • Contact details such as your name, work addresses, email address, landline/mobile phone numbers, name and location of employer
  • Our legitimate interest in processing such information: for contacting individuals where we need to do so in order to respond to the contact form submitted by the visitor to our website.
  • Technical and device information (including log and usage data, device data and location data)
  • If it is in our legitimate business interests to do so: we may use certain technical log data (such as your IP address) for research or statistical purposes; to identify and analyse user traffic and trends and for ensuring the proper administration of our website; for analytics and insight purposes e.g. to monitor market trends and to improve the user experience within our website; and to ensure that content from our website is presented in the most effective manner for you and for your computer or other device from which you access our website and/or the services we offer through the website.
  • Cookies (and other web-tracking technology)
  • We may use “cookies” and other anonymous web tracking technologies (such as “web beacon” and “pixel tags”) implemented by us or by third party service providers. A cookie is a small file of letters and numbers that is sent to your device when you visit our website, allowing our website to recognise your browser if you revisit it. Cookies may store your online preferences and other information about the interaction you make in the website. 
  • Where we collect “essential” cookies we will rely on the legitimate interest ground. We will only collect and process “non-essential” cookies where your consent has been obtained. Please refer to our Cookie Policy Cookies Policy for more information about the type of cookies used and how we use cookies/tracking technologies within our website.

3.2    We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

4. Sharing your information
4.1 Please note that personal information we are holding about you may be shared with and processed by:
  • 4.1.1 any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
  • 4.1.2 regulators, fraud prevention agencies or other third parties for the purposes of monitoring and/or enforcing our compliance with any legal and regulatory obligations, including statutory or regulatory reporting or the detection or prevention of unlawful acts;
  • 4.1.3 any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);
  • 4.1.4 other parties and/or their professional advisers involved in a matter where required as part of the conduct of the services;
  • 4.1.5 our own professional advisers and auditors for the purpose of seeking professional advice or to meet our audit responsibilities;
  • 4.1.6 our service providers and agents (including their subcontractors) or third parties which process information on our behalf (e.g. internet service and data storage and security platform providers, our bank, payment processing providers and those organisations we engage to help us send communications to you) so that they may help us to provide you with the applications, products, services and information you have requested; and
  • 4.1.7 another organisation to whom we may transfer our agreement with you or if we sell or buy (or negotiate to sell or buy) our business or any of our assets (provided that adequate protections and safeguards are in place).
4.2 Please note that we may include links within our website to third party social media providers such as Facebook and Instagram, but we will not share your information with such providers without your consent.
5. International transfers
We will not transfer personal data relating to you to a country which is outside the UK unless:
5.1 the country or recipient is covered by an adequacy decision of the UK under GDPR Article 45;
5.2 appropriate safeguards have been put in place which meet the requirements of GDPR Article 46 (for example using the approved International Data Transfer Agreement for transfers of personal data outside the UK); or
5.3 one of the derogations for specific situations under GDPR Article 49 is applicable to the transfer. These include (in summary):
  • 5.3.1 the transfer is necessary to perform, or to form, a contract to which we are a party:
  • 5.3.1.1 with you; or
  • 5.3.1.2 with a third party where the contract is in your interests;
  • 5.3.2 the transfer is necessary for the establishment, exercise or defence of legal claims;
  • 5.3.3 you have provided your explicit consent to the transfer; or
  • 5.3.4 the transfer is of a limited nature, and is necessary for the purpose of our compelling legitimate interests.
6. Retention of personal data
6.1 We have systems in place to periodically review and delete data that is no longer being used by us for the purposes set out in this Privacy Policy. Unless we are required or permitted by law to hold on to your data for a specific retention period, we will only hold your personal information within our systems for the following periods:
  • 6.1.1 Personal data obtained from users of the website: will be retained for 12 months since your last interaction with us.
  • 6.1.2 Personal data obtained from customers or suppliers of our products or services: such information will be stored for 6 years following purchase/supply of the goods or services or termination or expiry of the contract (whichever is later).
6.2 Where we no longer need your personal information, we will dispose of it in a secure manner.
6.3 In some circumstances you can ask us to delete your data: see your legal rights at paragraph 7 below for further information.
6.4 In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
7. Your rights in respect of your personal data
7.1 In respect of the personal data about you that we are processing and in accordance with the Data Protection Act 2018 and the GDPR, in certain circumstances (and provided that exemptions do not apply) you will have the following rights:
  • 7.1.1 right to access: the right to request certain information about, access to and copies of the personal information about you that we are holding (please note that you are entitled to request one copy of the personal information that we hold about you at no cost, but for any further copies, we reserve the right to charge a reasonable fee based on administration costs);
  • 7.1.2 right to rectification: the right to have your personal information rectified if it is inaccurate or incomplete;
  • 7.1.3 right to erasure/“right to be forgotten”: the right to withdraw your consent to our processing of the data (if the legal basis for processing is based on your consent) and the right to request that we delete or erase your personal information from our systems;
  • 7.1.4 right to restriction of use of your information: the right to stop us from using your personal information or limit the way in which we can use it;
  • 7.1.5 right to data portability: the right to request that we return any information you have provided in a structured, commonly used and machine-readable format, or that we send it directly to another company, where technically feasible; and
  • 7.1.6 right to object: the right to object to our use of your personal information including where we use it for our legitimate interests.
7.2 Please note that if you withdraw your consent to the use of your personal information for purposes set out in our Privacy Policy, we may not be able to provide you with access to all or certain parts of our website.
7.3 If you consider our use of your personal information to be unlawful, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. Please see further information on their website: www.ico.org.uk.
8. Automatic decision making
We do not make decisions based solely on automated data processing, including profiling.

9. Security

9.1 We keep your information protected by taking appropriate technical and organisational measures to guard against unauthorised or unlawful processing, accidental loss, destruction or damage. For example:
  • 9.1.1 where appropriate, data is encrypted when transiting on our system or stored on our databases;
  • 9.1.2 we have implemented safeguards in relation to access and confidentiality in order to protect the information held within our systems; and
  • 9.1.3 We frequently carry out risk assessments and audits to monitor and review threats and vulnerabilities to our systems to prevent fraud.
9.2 However, while we will do our best to protect your personal information, we cannot guarantee the security of your information which is transmitted via an internet or similar connection. It is important that all details of any username, password and/or other identification information created to access our servers are kept confidential by you and should not be disclosed to or shared with anyone.
10. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time, for example to keep it up to date, to implement minor technical adjustments and improvements or to comply with legal requirements. We will always update this Privacy Policy on our website, so please try to read it when you visit the website (the “last updated” reference tells you when we last updated our Privacy Policy).

11. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes

Reiser may have access to personal data that you voluntarily give us via email or other direct contact from you. We will not sell or rent your personal data. We may use such personal data you provide to respond to or otherwise contact you, for example, to contact you about events, updates, or products or services. We may at times share your personal data with third-party vendors that we retain to assist us with our marketing or other business efforts, but those third-parties are not permitted to use your personal data except as related to their work for Reiser.
Last updated 23rd August 2025
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